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User Experience
Driving Customer Experience Growth by Metrics Insight


Kapuas Stage


Day 1
Start : 13:30
End : 14:15

This session will be delivered in Bahasa. You will learn:

  • What is Customer Experience according to you?
  • What is the difference between UX & CX and other stuff?
  • Who are the stakeholders of CX and what is their role?
  • What are the important metrics to measure CX?
  • How you define the important metrics? What is your consideration?
  • How to measure and read those metrics?
  • Share CX case(s) or story that you have experienced before:
  • What kind of CX you were analyzing,
  • How you define & read the metrics,
  • Eventually how you decide the new strategy for a better CX,
  • And what is the result of the new strategy?
Bisma Satria Wardhana
Bisma Satria Wardhana
Product Manager Customer Experience