Driving Customer Experience Growth by Metrics Insight
Start : 13:30
End : 14:15
This session will be delivered in Bahasa. You will learn:
- What is Customer Experience according to you?
- What is the difference between UX & CX and other stuff?
- Who are the stakeholders of CX and what is their role?
- What are the important metrics to measure CX?
- How you define the important metrics? What is your consideration?
- How to measure and read those metrics?
- Share CX case(s) or story that you have experienced before:
- What kind of CX you were analyzing,
- How you define & read the metrics,
- Eventually how you decide the new strategy for a better CX,
- And what is the result of the new strategy?